Maintenance and support for your phone system

At Technetium Networks we provide reliable telecommunications and support services to ensure the smooth running of your business. Support can be provided remotely or onsite depending on your needs, and is flexible to cater to a wide variety of PABX and telephone systems. To ensure your telecommunications system is maintained and protected, our support contracts cover the following:

• Priority service
• Service Level Agreements (SLA) to suit your requirements
• Reduced service charges for contracted customers
• Regular software back-ups with off site storage for added safety
• Preventative maintenance tasks performed on a regular basis
• Access to our ITIL compliant ticketing system for logging of Incidents and Requests
• Entry of your equipment into our Asset Database for fast problem solving
• Unlimited remote software changes including:
  • Speed dial changes
  • Name changes
  • Voicemail password reset
  • Ring group changes
  • Other software changes

Why do you need a Service Assurance agreement?

Brilliant question as many businesses think: “Why should I bother with a service assurance agreement? After all, I can call you anytime and you will come running for my business.” It is true we provide maintenance and support to customers without a contract. BUT; Can you afford to take a risk with your communications?

Consider the below:

Minimise unexpected down time

Systems checks are carried out regularly as a preventive measure. This helps your business run smoothly and prevents unexpected down time, we all know how much you miss something when we don’t have it… this is why we ensure your system is not going to let you down when you need it most. We can back up your system on a regular basis to make sure you are protected in the event of sudden system failure, depending on the type of system you are currently using.

Reduce unexpected costs

Repairs following outages can often cost many thousands of dollars. Most repairs for contracted customers are covered under the Service Assurance agreement, but where there are events like floods, storm damage, lightning or accidents, as a contracted customer you receive priority service for fast repair at our reduced service rates.

Staff name changes, forgotten passwords, speed dial updates and other remote software changes are all included in the maintenance contract. No longer do you have to raise a Purchase Order or gain manager approval to have these necessary changes performed. Just “drop us a line” and we will make the changes normally within 48 hours.

Carrier problems

Rather than you calling us and then having to call your Carrier to report line outages, we will manage the carrier and their fault report repairs on your behalf. This is not just one less phone call you have to make, but can save many frustrating hours of chasing carriers.

Traditional PABX, Legacy and VoIP Support

We are able to provide hardware support for traditional, legacy as well as VoIP Telecommunications systems. We can provide support agreements and user training.

Manufacturers we support

3CX	Ericsson	Mitel
Aastra	Fujitsu	NEC
Alcatel	Hybrex	Nitsuko
Avaya	LG Aria	Polycom
Cisco	LG Ericsson	Samsung
Commander	LG Nortel	Others

Australia wide coverage

With Australia wide coverage you don’t need to wade through the phone book or thousands of web sites looking for someone to provide support in your region or town. We have staff and associates all over the country and can simplify your billing with a single monthly bill for all the works we perform country wide. One supplier, one bill is what we do best. THAT saves you time and money to concentrate on your business and what you do best.

For more information please contact us.